Written by: Serena Martino, Executive Contributor
Executive Contributors at Brainz Magazine are handpicked and invited to contribute because of their knowledge and valuable insight within their area of expertise.
Leaders in fast-changing scale-up organizations face unique challenges in today's rapidly changing world.
As they strive to grow and expand their businesses, they must navigate uncertain terrain and lead their teams through periods of change. These leaders must be able to anticipate and adapt to changes in their markets, industries, and customer needs. They must also be able to inspire their teams to embrace change and to work together to achieve their goals.
So how can leaders successfully lead their teams through periods of change and uncertainty? Here are some strategies for success.
1. Communicate clearly and frequently.
During periods of change and uncertainty, communication is key. Leaders must be transparent and honest with their teams, sharing information about what is happening, why it is happening, and what the implications are for the organization. They must also be available to answer questions and address concerns. By communicating clearly and frequently, leaders can help to reduce anxiety and uncertainty among team members and build trust and confidence in their leadership.
This doesn’t mean going in the opposite direction: flogging people with emails, messages and extra meetings, only communicate effectively and in a timely manner with your teams . When your team knows where you are heading, they will be more likely to trust your leadership and follow you through the period of change. Communication is key to building trust and maintaining employee engagement during a period of uncertainty.
For example, when Airbnb was faced with challenges during the pandemic, CEO Brian Chesky communicated openly and transparently with his team. He shared regular updates on the company's financial position, outlined the steps the company was taking to adapt to the crisis, and emphasized the importance of putting people first. By communicating frequently and honestly, he was able to inspire his team to come together to weather the storm and emerge stronger on the other side.
2. Be adaptable and flexible.
In times of change and uncertainty, leaders must be willing and able to adapt to new circumstances and pivot their strategies as needed. This requires a willingness to be flexible and to experiment with new approaches. Leaders must also be willing to make tough decisions, even if those decisions are unpopular or difficult.
To prioritize agility and flexibility, leaders should be prepared to adapt their plans and strategies as needed and encourage their teams to do the same. This may involve experimenting with new approaches or technologies, taking calculated risks, and being open to feedback and input from team members. By embracing agility and flexibility, leaders can stay ahead of the curve and position their organizations for success in a rapidly changing landscape.
As many organizations had to shift very quickly to adapt to remote work. This sudden change created uncertainty and anxiety among employees and while some resisted strongly change, hence failing to change the mentality and provide the right tool to make this work, others have quickly adapted and they were more successful in keeping their teams engaged and productive. Do not resist the change, embrace it.
3. Foster a culture of resilience.
To successfully navigate periods of change and uncertainty, leaders must cultivate a culture of resilience within their organizations.
This can be achieved by celebrating small wins, recognizing achievements and providing professional development and growth opportunities. Leaders can better weather the ups and downs of a fast-changing business environment by cultivating a resilient and engaged team.
In addition to the benefits of weathering challenging times, fostering a culture of resilience can also bring long-term advantages to an organization. A resilient culture encourages employees to take ownership of their work and seek out opportunities for growth and development. It creates an environment where innovation and experimentation are encouraged, and failure is viewed as a learning opportunity.
A culture of resilience, where “fail fast, move fast” is encouraged can help attract and retain top talent, as employees are more likely to be engaged and committed to a company that values their input.
4. Understand the Context of Change.
Leaders need to stay informed and up-to-date on the latest developments that may impact their organization, industry, and the broader economic and social environment. When you embrace change as a normal part of business, you become accustomed to never settling and challenging the status quo.
Leaders should always stay curious to anticipate potential risks and opportunities and develop strategies to manage them effectively.
Leaders who closely monitor the evolving situation were better equipped to make well-informed decisions and to adapt to the rapidly changing environment.
Finally, Leading through change and uncertainty can be challenging and stressful, so leaders must prioritize their well-being. You need to be lucid and sharp, to be ready to adapt quickly. With too much stress and uncertainty, you cannot add more and take well-informed decisions.
By prioritizing themselves, leaders can be better equipped to navigate the challenges of leading in a fast-paced and unpredictable environment.
If you need a partner to help you future-proof your business you are welcome to reach out to me via LinkedIn or my website.
Serena Martino, Executive Contributor Brainz Magazine
Serena Martino is an Executive and Business Coach (ACC with ICF) with abundant Leadership experience both in Corporate and Startup environments, with a focus on Tech, eCommerce, and Travel. Having worked in 6 different countries and with teams around the World, she understands cultural diversity and the complex dynamics of scaling internationally. She works with leaders at all levels: her approach is allowing to find the best solution through self-reflection, combined with practical tools from her direct experience in the field. She coaches people through their businesses, empowering teams and individuals to grow with a clear direction. Her mission is to put people at the center of every company.
