Written by: Rohit Bassi, Senior Level Executive Contributor
Executive Contributors at Brainz Magazine are handpicked and invited to contribute because of their knowledge and valuable insight within their area of expertise.
During numerous sessions, I was delivering to different senior leadership teams in the Middle East and later at a luxury resort and spa in the Maldives, an intriguing question surfaced about the importance of emotions in communicating and leading a team.
This question is not only profound but also timely, especially when we consider the high-stakes situations leaders often face. One of the most compelling illustrations of the critical role of emotions in leadership and communication can be found in the dramatic rescue of a soccer team trapped in a Thai cave.
When emotional wisdom guides the way
Imagine a scenario where young boys and their coach are trapped in a cave with rising waters threatening their survival. In the summer of 2018, the world watched in suspense as a daring rescue unfolded in Thailand's Tham Luang cave complex. Twelve boys from the Wild Boars soccer team and their coach were trapped by sudden floodwaters, sparking an international effort to save them.
The mission drew experts from around the globe, including Thai Navy SEALs and cave divers, who navigated the dark, narrow tunnels to reach the group, trapped 4 kilometers from the entrance. This operation highlighted not just the technical challenges but also the emotional depth required to manage such a precarious situation.
The rescue, lasting over two weeks, was fraught with danger, culminating in the successful extraction of all 13 individuals. It was a moving demonstration of resilience, collaboration, and the human spirit's capacity to overcome adversity.
The operation also mourned the loss of Saman Kunan, a former Thai Navy SEAL, whose sacrifice underscored the risks faced by the rescuers. This incident not only captivates the world but also serves as a profound example of Emotional Wisdom in action, where leadership, compassion, and decisive action converge in the face of life-threatening challenges.
The heart of the matter
Emotional Intelligence teaches us to understand and manage our feelings and those of others around us. It's vital, without a doubt. But Emotional Wisdom? That takes us a step further. It's about leveraging that emotional understanding in real-life, often complex, situations, making decisions that navigate beyond the straightforwardness of logic, to address the painful reality of human emotions.
Courage in the face of uncertainty
The rescue team demonstrated extraordinary courage, diving into unknown waters and navigating through narrow cave passages to ensure the boys' safety. Yet, courage also manifested in their ability to trust their expertise over well-meant but impractical solutions. When a high-tech mini-submarine was proposed by a well-known tech figure, the team had the courage to decline, prioritizing their deep understanding of the risks over public opinion. This moment of choosing practical expertise over innovative suggestions exemplifies courage — standing firm in one's convictions in the global spotlight.
Clarity amidst the chaos
In the midst of chaos, clarity emerged from a deep understanding of the situation. The rescue team's intimate knowledge of the cave system, the boys' condition, and the safest extraction methods provided a clear path forward. This clarity wasn't just about identifying the problem but also about articulating a coherent plan, effectively cutting through the noise to maintain focus on the rescue mission.
Conviction over convenience
The team's unwavering conviction in their skills and strategy played a pivotal role. Despite external pressures to adopt novel but untested methods, they remained committed to their proven techniques, choosing the safety and well-being of the boys over the allure of quick fixes or media glory. This deep-seated belief in their approach, even when more straightforward options were suggested, underscored the importance of conviction in leadership.
Compassion as the driving force
At its core, the operation was propelled by compassion. Every decision, every action, was motivated by genuine concern for the boys' safety. This empathy shaped their strategy, ensuring that the rescue was not only effective but also mindful of the emotional and physical well-being of those involved.
Staying strong: Does emotional wisdom matter, even in loss
If the mission to rescue the soccer team had ended tragically, would the concepts of Emotional Wisdom, courage, clarity, conviction, and compassion still matter?
In such a heartbreak, these principles become even more essential. They're not just about achieving success; they're about how we face challenges and how we support each other through tough times.
Courage is about stepping up to give it our best, even when the odds are against us. Clarity guides our decisions, helping us see what needs to be done. Conviction keeps us focused on our mission, reminding us why we started. Compassion connects us, showing our care for others, feeling deeply in times of loss.
If the rescue had failed, these values would stand as reminders of our humanity. They'd show that in our efforts, our intentions, and our caring, we embody the best of what it means to lead and to be human. They teach us that success isn't just about the outcome but also about the courage to face the darkness, the clarity in our intentions, the conviction in our actions, and the compassion we share.
Even in loss, these values guide us to learn, grow, and prepare for the future, ensuring that the spirit of our endeavour lives on.
Embracing emotional wisdom in leadership
This story goes beyond the successful rescue of the boys; it serves as a powerful example of Emotional Wisdom in action. It highlights the significance of understanding when rational solutions may not fit the emotional complexities of a situation.
It values trusting expertise and experience, the balance between ego and empathy, and the lessons learned from experience for long-term personal and professional growth.
As leaders, whether in the boardroom or on the front lines of a crisis, embracing Emotional Wisdom—complemented by the 4Cs of communication: courage, clarity, conviction, and compassion—will guide us to make decisions that are not only intelligent but deeply humane.
It teaches us that in the face of uncertainty, leading with a heart as informed as the mind will illuminate the path through the darkest challenges.
Rohit Bassi, Senior Level Executive Contributor Brainz Magazine
Rohit Bassi has been given the title of "The Communication Wizard." He assists clients in improving careers, businesses, and lives. He does this by serving leaders, teams, and change-makers to be wise and impactful with their communication.
