Written by: Natalie Turner, Executive Contributor
Executive Contributors at Brainz Magazine are handpicked and invited to contribute because of their knowledge and valuable insight within their area of expertise.
I recently had the pleasure of interviewing Steven Filby, Head of Talent and Learning at the Hong Kong Jockey Club. Steven has worked in HR and Talent roles for over 25 years, in a diverse range of organisations, from start-ups to large multi-national organisations. His roles have predominantly been in the high-tech industry with companies such as eBay and PayPal as well as fast-moving consumer goods such as Edgewell.
In this conversation, Steven shared the challenges of building hybrid workforces that can innovate across geographies and time zones, especially during the COVID-19 pandemic. He also talked about the importance of HR in leading innovation to support strategic goals.
As a guidepost, we used The Six ‘I’s® to explore Steven’s innovative leadership style. He also shared stories of how he encouraged innovation at Edgewell and how he is addressing talent challenges at the Hong Kong Jockey Club.
The Six ‘I’s® of Innovation
Top Tips for Talent Leaders
What were the top three observations and tips for HR leaders tasked with building more innovative cultures?
The high-tech industry looks innovative to the outside world, but internally there is often a lack of innovative ways of working and sometimes organisations fall behind in best practices. HR plays a crucial role in helping to catch up internally so the organisation can deliver on their innovative products and service offerings.
Innovation in management is the new frontier. This means companies must be innovative in managing and engaging their employees, especially in hybrid work environments. HR leaders should focus on building trust, and communication, and creating a sense of belonging among employees, regardless of location.
We don’t need to leave things to chance or hunch. Just as data can help marketers and sales directors make better decisions, it can help HR and talent leaders. Take a data-driven approach to measure the impact of your programs and initiatives on employee experience and business outcomes.
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Natalie Turner, Executive Contributor Brainz Magazine
Natalie is an experienced innovation specialist having spent over 25 years working as a corporate innovation director, a business consultant, and an entrepreneur. She has worked for and consulted with some of the world’s leading organisations including Cisco Systems, GSK, Edgewell, and the Singapore Government. The inventor of The Six ‘I’s® of Innovation and author of the Award-Winning Book, Yes, You Can Innovate, Natalie has made her passion for purpose and people-driven innovation practical as well as inspirational to elevate people’s thinking on not only what they can create, but how – the mind, skill sets and cultural environments – that make everyday innovation happen.
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